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Operational Service Agreement
Operational level agreement wikipedia der begriff operational level agreement ola bezeichnet eine vereinbarung die ublicherweise innerhalb einer organisation zwischen unterschiedlichen organisationseinheiten getroffen wird und der absicherung eines ubergeordneten service level agreements sla der organisation gegenuber einem dritten dient. Operational services agreement sample operational an operational services agreement is an agreement which is made between an operational service provider and a company which uses the services of the service provider. Operational level agreement wikipedia an operational level agreement ola defines the interdependent relationships in support of a service level agreement sla the agreement describes the responsibilities of each internal support group toward other support groups including the process and timeframe for delivery of their services.
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